Shipping policy

PLEASE ENSURE YOUR DELIVERY DETAILS ARE CORRECT! If delivery is to a business, you must include the business name so that it can be completed successfully.

Your order will receive a delivery update via text message the day prior to delivery and then again with an ETA on the day of delivery. Please ensure your contact mobile phone number is correct!

You will be charged a re-delivery fee if the details are not correct and delivery fails for that reason.

Do I need to be home to accept delivery?

As our deliveries are refrigerated, it is strongly recommended someone is able to put the box safely in the fridge or freezer.

Your personal signature will not be required to complete delivery.

Can I pick up my box?

All local orders can be collected from our warehouse shop at 82 Industrial Drive, NORTH BOAMBEE VALLEY NSW 2450. 

Please wait to receive our email that your order is ready for collection.

Please see our detailed delivery schedule for more information.